If your customer's payment method fails during a subscription payment because the card expired (or for another reason), two things happen to recover the transaction:
- We send an automated email to the customer asking them to update their subscription payment information. This email gets sent, for example, three times within two weeks for a monthly subscription (frequency depends on the subscription plan). This email comes from your business and includes your logo and contact information.
- If the subscription payment is not recovered, it gets canceled and you will receive a notification.
Note: You can also set up custom retries for subscription payments — learn more here.