You may have received an email from us asking you to update information in your MONEI account.
You should have also received an email with specific information pertaining to your account and if you log in to your dashboard, you’ll see a notification about the specific information needed to keep your account up to date.
Common reasons why you may need to update information in your MONEI account
1. You’re missing documentation regarding the ultimate beneficiaries (also called UBOs, individuals who, directly or indirectly, hold more than 25% of the shares or social participation of your company).
2. Specific documentation is required because you have a civil company, association, foundation, or entity without legal personality that is not a commercial company.
3. Your website does not comply with the legal notice, the terms and conditions of service, or the shipping and return policies.
- Legal notice, with the tax information of the owner of the online store
- Cancellation of orders, returns, and refunds
- Shipments (transport company that makes the delivery, deadlines, and cost to the customer)
📌 Consult this website checklist to make sure your site complies with the standards set by MONEI and credit card networks.
4. Your website does not correspond to the holder of the requested account.
5. The products for sale on your website or the services provided correspond to a high-risk category and the provision of additional documentation related to its activity is required.
6. Your company has joint administrators, so both administrators must sign the MONEI payment services framework contract.
7. You are required to repeat certain steps of the onboarding process because there are new requirements or your account verification failed.
Questions about what to do next? If you’re not sure what to do now, contact support, we’re happy to help.