In compliance with the Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, alongside Law 34/2002, of July 11, on services of the information society and electronic commerce, it is imperative to include these terms on your website. This should cover:
- Legal Notice: Please include the tax information of the online store owner, which should encompass the full name or company name, Tax Identification Number (NIF), address, email, and contact phone number.
- Order Cancellations, Returns, and Refunds: Clearly state and make accessible the policies and procedures for these processes.
- Shipping Details: Include the name of the transport company handling deliveries, along with delivery timelines and shipping costs to the customer.
Note. If the above points are not addressed, your account will be flagged and the approval process will take longer.